Terms and conditions of use

We cannot cancel an order, make changes to personalization or exchange an item already personalized once your order has been placed. We start working on your order as soon as payment has been made in full, therefore it is extremely important that you review the details such as names, dates and addresses you have provided before you submit and pay for your order.

However, we want you to be 100% satisfied with your purchase from Christeningembroidery.ie therefore if, for any reason, you are not satisfied with your purchase kindly contact us by e-mail to info@christeningembroidery.ie and we will be happy to assist you.

In the unlikely event that an item reaches you with the incorrect information embroidered and does not match the order info, we will be happy to replace the item or issue a refund once we are advised by e-mail at info@christeningembroidery.ie within 48 hours of receipt, and the original item has been returned to us, and received by us within 5 working days. Your refund will also include your return postage costs and be refunded within 15 days of email from info@christeningembroidery.ie accepting to return the funds. 

Every care is taken to ensure your order is well packaged to avoid any damage in transit. However, on the rare occasion that an item has been received faulty, please send photos of the damaged product to our e-mail address on the day of the delivery and we will be happy to assist you further. Unfortunately, we cannot guarantee a replacement will be sent, due to stock levels.

Please note: Certain fabrics reflect light differently depending on lighting conditions, resulting in apparent colour variations shown on the website. Therefore, colours depicted should be used only as a guide. In some circumstances, certain small accessories may slightly differ due to stock availability and due to the fact that some of our products are hand-made produced. 

As with all baby gifts, please ensure all tags, fasteners and packaging are kept away from children. It is your responsibility to remove packaging before giving these items to a child.

Please read the description on each product before adding it to your cart.

 

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